Techsupport

RASCOM is offering technical support that can satisfy the most demanding customers’ requests.

Standard technical support includes:

• supporting quality parameters of the circuits and paths at the level of normatives meeting the requirements of Russian and international standards
• scheduled technical investigation of the network outside-plant and hardware
• automated status monitoring of the FOCL, including the local-loop equipment
• permanent automated BE R monitoring for circuit or path without traffic interruption
• modifying the communications channel parameters on customer’s demand with traffic and maintenance interruption
• technical assistance while connecting equipment to RASCOM telecommunications network equipment, its adjustment and changing configuration
• in an emergency situation, specialists are sent to the emergency site to repair its consequences within 6 – 8 hours after it has arisen (any time of day, 365 days a year)

RASCOM is in possession of the most up-to-date, sometimes even unique, control and measurement equipment. This allows the customer to get, along with standard technical maintenance, additional services such as special measurements of technical specifications of the SDH transmission systems and optic fibers. The automated optic-fiber performance measurement system “Orion” permits to check both the condition of the fiber-optic cable at any section of RASCOM backbone network and that of the customer’s optic fiber (under condition that there is a special arrangement).

Network monitoring

Usage being made of intellectual network equipment monitoring instruments, including high-speed transmission systems, transit nodes and customers’ terminal equipment, allows to get:

• prompt reacting to network emergencies by re-routing the calls over alternative routes;
• remote control of the current channel-load status; remotely performing fault isolation and repair from a unique management center/

In the event there arise problems connected with technical support for RASCOM’s services, you can always get the assistance of our technical specialists. The teams on duty include SDH transmission systems and IP technology specialists.